SPH Technologies US (a branch of SPH Engineering)  is a global provider of Uncrewed Aerial Vehicle (UAV) software solutions, integration services, consulting, and custom development to expand drone applications. Its innovations support UAVs of different manufacturers, advancing drone technologies for surveying, data collection, and entertainment. Founded in 2013 in Latvia (EU), the company has a global customer and partner network in 150+ countries.

We are actively seeking a dedicated, customer-focused individual to join our team at the Texas Office as a Drone Engineer. Your main objective will be to deliver exceptional technical support and training, and to conduct captivating demos of our technologies.

This is a full-time position requires working from office a few days a week: Pflugerville, TX 78660

Key Responsibilities:

• Provide technical assistance through various channels, including our service desk platform (Jira), email, and phone for both hardware and software solutions developed by SPH Engineering.

• Handle assembly, inventory management, and shipping logistics.

• Conduct training sessions for customers. Translate, create, and deliver training materials and user manuals in both English and Spanish.

• Participate in conducting captivating and informative technology demos for both customers and partners.

Qualifications:

• Customer service/Technical Support service: at least 1 year of continuous intensive experience;

• FAA Part 107 license (preferable);

• Background in Technical User Support, showcasing your ability to comprehend and resolve complex technical issues;

• You are an Spanish native speaker with proficiency in English for effective verbal and written communication;

• Familiarity with tools like the JIRA Service Desk system;

• Strong skills in Windows, MacOS, Android, and general electronics encompassing PCs, phones, tablets, drones, and more;

• A keen interest in uncrewed systems and robotics will be beneficial, either professionally or as a hobby;

• Demonstrated problem-solving skills, determined to find practical solutions for user issues;

• Self-motivated, responsible, compassionate, and supportive personality traits.

What We Offer:

• Competitive salary with performance-based bonuses.

• Join an international company operating in a rapidly growing industry with cutting-edge products and significant global expansion potential over the next five years.

• Enjoy a flexible and hybrid work environment that promotes work-life balance.

• Partial health insurance coverage.